Contact Us
Whether you've spotted an outdated free spins offer, want clarification on how we rank Canadian online casinos, or simply have a question before you sign up somewhere new, we want to hear from you. This page explains what we can help with and how to get a message to us.
What we can help with
Online Casino is an independent review site, not a casino, so there are limits on what we can resolve directly. Here's a quick guide to what belongs here and what doesn't:
- Content questions — spotted a free spins offer that looks outdated, a wagering figure that seems wrong, or a licensing detail that needs a second look? Tell us and we'll check it.
- General feedback — thoughts on how we compare bonuses, payment methods or game libraries across Canadian casino sites are always welcome.
- Corrections — if a brand featured on our site has changed its terms, updated its free spins promotion, or stopped accepting Canadian players, let us know so we can update our research.
- Partnership or media enquiries — if you represent a casino brand or a media outlet, use the same contact route and explain what you're looking for.
What we can't do is intervene in disputes between you and a casino operator, process withdrawals, verify your identity documents or access your account with any brand listed on this site. Those matters sit with the casino's own support team, since we don't hold player accounts or funds ourselves.
Before you contact us, a few things worth checking
Many questions we receive are answered faster by going straight to the source. A few pointers:
- Bonus terms and free spins conditions — wagering requirements, maximum bet limits, game restrictions and expiry windows are set by each casino, not by us. If a free spins offer isn't crediting as expected, the operator's live chat or support desk can usually resolve it faster than we can.
- Account or verification issues — login trouble, ID checks and withdrawal delays are handled by the casino directly.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, our Responsible Gambling page has practical guidance and support options.
- Site terms — questions about how we use affiliate links, cookies or the disclaimers on our pages are covered in our Terms and Conditions.
How we handle enquiries
We read every message that comes in, though as an independent site our team is small, so replies to more detailed research or feedback questions may take a little longer than a quick factual correction. If your enquiry relates to a specific casino brand — for example, one of the operators featured on this site such as Cashed, SlotsGem or WinnerIsland — please include the brand name and, where relevant, the promotion or page you're referring to. That helps us track down the detail quickly rather than guessing which offer you mean.
Why independence matters when you reach out
Online Casino earns revenue through affiliate commissions when readers sign up with a casino via our links. This never buys a brand a better rating or a higher spot on our tables — commission has no bearing on ranking. If you're contacting us because you think a review reads too favourably, or a limitation has been glossed over, say so directly. That kind of feedback is exactly what keeps our coverage of Canadian online casinos and their free spins offers honest and useful. You can read more about how we work on our About Us page.
Looking for something specific?
If your question is really about which casino to choose rather than a site or content issue, you may find your answer faster in our existing coverage. Readers researching options outside standard Canadian regulation sometimes also check our guide to non-Gamstop casino sites, though note that page addresses a different market and set of rules than the Canadian-licensed operators we rank here.
For everything else — corrections, feedback, or a question our pages haven't answered — reaching out is straightforward and there's no obligation attached. We'd rather hear from a reader with a genuine question than have them guess.